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Contact Center Certified Professional C3P Certification Program
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LEVENBERT is a consultancy firm and implementation solutions provider, with an extensive experience and know-how in the realm of customer service and Contact Centers' best practices and standards. LEVENBERT decided to tackle the problem at its roots by designing the C3P certification program. LEVENBERT approach to contact center development is called the "C3 Methodology" where the 3 C's in the methodology's name stand for "Comprehensive Contact Center" to reflect the thoroughness of LEVENBERT's approach to contact center development from the early stages of consultancy, up to the point of delivering an advanced, cost effective and fully operational center. From the C3 Methodology, "the contact center certified professional program C3P" emerged to propose a solution to staff career development and recruitment filtering that contact centers face over and over again. C3P is an international standardized measurement examination program designed to provide contact centers with an effective evaluation and decision making criterion.Among the most important objectives achieved by deploying the C3P certification program is creating a pool of certified professionals, and so shortening the selection and recruitment process. In addition, C3P certification program can be used to measure soft and technical skills specific to the business nature of the contact center, which is particularly useful when contact centers wish to evaluate internal training programs' effectiveness. C3P is a modular certification program that takes into account the variation in expertise among the different staff levels, therefore, it tailors each module to each level's specific skills set. The program's major modules are: 1. C3 P| Agent: Contact Center Certified Agent 2. C3 P | Supervisor: Contact Center Certified Supervisor3. C3 P | Manager: Contact Center Certified Manager 4. C3 P | Trainer: Contact Center Certified Trainer The modular structure of the C3P program enables contact centers' management to utilize this standardized tool as one of the criteria considered when making career advancement and incentives decisions.By becoming Licensed C3 Professionals, contact center staff will be able to demonstrate their level of competence and expertise to the contact center management, which will result in creating career-driven and self-motivated workforce, and consequently enhanced employee retention at contact centers. With C3P, contact centers can bridge the gap between agents and ensure that only the cream of the crop is serving their customers. C3P... reinvent your Contact Center!Get your staff certified now
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